News and Updates

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  • #GivingTuesday 2016-11-29

    Giving Tuesday has become known as the global day of giving. It was created so individuals could share their experiences by posting personal giving stories on social media of why they support nonprofits. It was meant to teach people there are many ways you can show support to organizations in the local community, whether it is donating money, your voice, your time, or even resources. QBS, Inc. shows their support for Seven Hills Foundation which is a local nonprofit organization, that according to their website, "has a 60-year history of caring for people who have the ability to thrive when given the support, respect and dignity that all human beings deserve." They have 160 locations in Massachusetts, Rhode Island and seven countries abroad. Seven Hills is a provider of comprehensive support for people with significant life challenges. The partnership includes the Seven Hills vocational program where their clients travel to QBS, Inc. to provide janitorial services every Tuesday and Thursday. Kevin and Johnathan, who are both Seven Hills clients were photographed cleaning the table and vacuuming around the office on Tuesday. The second part of the partnership embraces QBS, Inc's Safety-Care trainer training, where Seven Hills employees get trained on challenging behavior management in order to keep both staff and their clients safe. It is important to help support and advocate for social justice programs such as Seven Hills. Through this partnership both parties are able to deliver their commitment to creating a happier and safer environment.

  • Robyn Shimmin Helps Massachusetts Towns 2016-06-25

    Robyn Shimmin, one of QBS's outstanding staff, has published an article in the Municipal Advocate, a quarterly newsletter distributed to every Massachusetts township. Specifically requested by the editor of the Advocate, Robyn's article provides simple suggestions for de-escalating 'tense situations' across a wide variety of scenarios from school classrooms to EMT calls.  Take a closer look.

  • Safety-Care™ Badge of Safety 2016-05-23

    Show your stakeholders, staff, and community that your organization cares enough to get the Best Crisis Prevention Training available, by displaying the new Safety-Care Certificate Badge.

    By putting the badge on your website, it allows staff, providers, parents and web viewers to see that your organization is trained with best practices according to the Safety-Care Compliance Standards.

    Call us now to receive the icon and code!

  • Technique of the Week for February 24, 2016 2016-02-24

    Hello Safety Care Specialists and Trainers!

    This week’s Technique is the Supportive Guide! This procedure should not be used to overcome significant resistance. Use gentle forward pressure to maintain forward motion, being careful not to push the person or make them fall over. Remember to always stay on the cupped elbow side and approach in protective stance.

    Make it a point to practice this week!

  • Register Early to Avoid Price Increase 2015-12-01

    December 1, 2015

    Dear QBS Customer,

    The team at QBS would like to thank you for your business and express our appreciation for your continued commitment to Safety-Care™ Behavioral Safety Training.  In the past year, we have introduced or improved a number of features including:

    • The implementation of the Safety-Care Connect™ Training database system;
    • Quality videos of Safety-Care safety and management techniques;
    • More Trainers to meet your training needs.

    As we continue to improve our training and consultation services, we strive to do so in the most cost-effective way.  Due to the increased cost to provide our trainings, however, it is necessary to increase prices for some of our training services effective February 15, 2016 (see new rates attached); something we haven’t done for two years. 

    If you hurry…you can still take advantage of the 2015 rates for 2016 training sessions if you schedule and we receive payment prior to December 31, 2015.

    Thanks for recognizing that our Safety-Care™, Quality Behavioral Competency™, and other training programs continue to be the most cost-effective training programs available. 

    We thank you for your business and appreciate your understanding the necessity for this price increase.  If you have any questions, please don’t hesitate to call. 


    David Lennox, Ph.D.


  • QBS NAQ Conference Presentations 2015-08-06

    Dr. David Lennox and Erin Mayberry both presented at the NAQ conference on 8/6/15 in New Orleans.  Dr. Lennox presented 'Beyond Common Concerns: Strategies for Less Common but Important Behavioral Challenges'; Erin presented 'Promoting Weight Management in Individuals with Developmental Disabilities: A Behavioral Approach'.



  • We've Moved! 2015-07-27

    QBS has moved to its new location at 49 Plain St., North Attleboro, MA, 02760.  With much more training space and facilities, Safety-Care™, Quality Behavioral Competencies™, and other state-of-the-art training will be better than ever.

    Come join us for your next recertification.

  • Master Trainers 2014-12-18

    All of the QBS Master Trainers. Left to right: Tristan, Brian, Blake, David, and Mark.

  • Recent QBS-related publications 2014-12-17

    QBS staff David Lennox, Mark Geren, and David Rourke recently contributed a book chapter on staff training of emergency physical restraint.

    Lennox, D.B., Geren, M.A., & Rourke, D. (2012). Emergency Physical Restraint: Considerations for Staff Training and Supervision. In Luiselli, J. (Ed.) The Handbook of High-Risk Challenging Behaviors in People with Intellectual and Developmental Disabilities (pp. 271–292). Baltimore: Paul H. Brookes Publishing Company.

    Also, staff at Bradley Hospital in Rhode Island recently published a paper describing their work to reduce use of restraint in their programs. The interventions used included transitioning to the use of Safety-Care. Their restraint initiative yielded impressive reductions in use of restraint (mechanical and physical) as well as fewer injuries to staff and patients. QBS is proud to have assisted Bradley in achieving such impressive results.

    Paccione-Dyszelwski, Margaret R., et al. (2012). A Crisis Management Quality Improvement Initiative in a Children's Psychiatric Hospital: Design, Implementation, and Outcome. Journal of Psychiatric Practice, 18, 304–311.

    The abstract:

    Behavioral crisis management, including the use of seclusion and restraint, is the most high risk process in the psychiatric care of children and adolescents. The authors describe hospital-wide programmatic changes implemented at a children’s psychiatric hospital that aimed to improve the quality of crisis management services. Pre/post quantitative and qualitative data suggest reduced restraint and seclusion use, reduced patient and staff injury related to crisis management, and increased patient satisfaction during the post-program period. Factors deemed beneficial in program implementation are discussed.

  • Considering a good cry? Think again! 2014-12-15

    According to a study done at the University of South Florida ( read here ), crying is apparently not as therapeutic as is commonly thought. As a matter of fact, seventy percent of the women participating in this study reported feeling the same or worse after a good crying incident. Side note - those who cried harder, not longer, tended to have the highest likelihood of feeling better after a good cry. The article goes on to suggest that, instead of encouraging people to "cry it out," it would be better to encourage them to bolster their "social networks," a.k.a. - prompt an incompatible behavior. Who knew?

  • Quick tip: catch them being good! 2014-12-14

    "Catch them being good" is so much more than just a catchy phrase, it is a philosophy for life. So many people spend their lives noticing all the things that are going wrong around them and what the individuals in their lives are not doing as well. While we admit that staff in the Human Services world do a relatively good job of reframing the things they say away from always mentioning the bad, it is critical that we reframe what we spend our time and energies thinking about as well. How many of you have sat in on meetings where the treatment team spends hours and brainstorms all the ways we are going to counteract the things that an individual is doing that are "bad" or "problematic?" All of the things or times when the individual is doing well rarely enter into the conversation.

    If you are already adopting the Catch 'em Bein' Good procedure as part of treatment plans and individualized programs, you are doing a good job of inserting instructions for the use of this procedure, but are you building it into the culture of your setting or of your community? Are you spending some time catching those who do an excellent job catching others being good? I doubt it. The problem is that many people in the world are still seeing this as a trick to be used when there are problems and not a culture-altering philosophy that has the potential to change the world one social circle at a time. Yes, it is THATpowerful. Those of you who know me already know this phrase and its infinite truth: You get what you pay for. Pay more for bad, get more bad. Pay more for good, get more good.

    So, we are starting out with a strategy that you are all already familiar with from your Safety Care training. For those of you that aren't, I am sure I can squeeze in a description of how to do it.... Wait a sec... The more important question is why are you STILL not using Safety Care?!?!  Anyhow, I am emphasizing thisprocedure strategy skill Philosophy For Life (YES!) because it is a critical piece of the puzzle that, I find, is not being used to full advantage.

    • Notice something good happening in the world around you. This could be something somebody is doing on their own, for someone else.  It could simply be the absence of a problem behavior or increased cooperativeness in someone who is usually a bit difficult.
    • TELL THEM THAT YOU NOTICED. If you are not used to doing this, it will feel awkward at first, but given time, it becomes as natural as breathing....
    • Follow that up with some little extra spunk or spark. Don't just say "Good job doing X!" Provide a little something extra, whether it be more of your time, sharing the wonderfulness with other people (aka - telling on them to others IN A GOOD WAY!).
    • Don't waste any time noticing the bad things that the people around you are doing. Remember, you get more of what you pay for!

    If you are already using this "tool." Move toward a culture... My suggestions for how you get there:

    1. Whenever you have a down moment (or find yourself bored, in between activities or tasks, letting your mind wander, etc.) go find someone who you can tell what a wonderful job they are doing using a skill or being kind to another or simply finding something to occupy themselves.
    3. I can't say this enough, especially if you find yourself in a supervisory role, spend some time catching those that are catching others being good. We get more of what we spend more time on. If you spend more time giving staff feedback on how much they suck at praising, you get more sucky praising. If you spend more time, however, on reinforcing and praising staff who do an excellent job of using this skill throughout their daily lives, you will get more active praise and reinforcement that is not specifically crafted into a program
    4. Praise shouldn't be the ONLY way you catch others being good. Keep a pocket full of goodness and share it with the people in your life. When you notice someone doing something nice, tell them how great what they did was and follow it up with another perk... I could be following through on a favor you were asked for, giving them a piece of gum, a firm handshake, or just sitting down and chatting for a few minutes.
    5. Use this skill all the time and watch your outlook on the world and its troubles change. You will find that you are happier, the people around you are happier to see you and want to do more to make you happy and it creates an unending spiral of wonderfulness.

    Still skeptical, make a concerted effort to live this way for two weeks. At the end of that two weeks, stop and take stock of what those weeks have been like. If things haven't changed for the better, call me.... I want to hear your story!

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