Cancellation/Reschedule Policy


If a registrant or organization needs to cancel their participation in a training, it must be in writing to Attempts to cancel by phone will be redirected to email.

Cancellations received in an email by QBS 15 or more calendar days before the scheduled training are fully refundable.

Cancellations received in an email by QBS 14 calendar days or fewer of the scheduled training date, or registrants who fail to attend the event are not refundable.  The full amount will be billed to the registrant’s organization for the training in which the registrant was scheduled.  Please note all past due accounts will be assessed a 1.5% interest fee per month on the unpaid balance.

Substitution/Rescheduling Policy

An organization may send a substitute participant in place of the cancelling registrant.  The registrant may transfer to another scheduled training session.  If transferring to another scheduled training, it must be  within one year of the commencement date of the originally registered training date.  However, if payment has not already been received for the originally scheduled training date, full payment for the training is expected by the due date on the invoice representing the originally scheduled training date.  In addition, a rescheduling fee of 15% of the full payment will be assessed.

Cancellations of a training event by QBS Companies Inc. will be fully refunded or at the request of the registrant the payment will be applied to a future training event, with no additional fees or interest

All refunds will be processed within 30 days after receiving the written cancellation

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